Shipping & Returns
Shipping
Ready-to-ship items are typically delivered within approximately 10 days.
Made-to-order pieces are created especially for you, so the timeline may vary depending
on the design, selected metal, ring size, diamond details, and production process.
The estimated timeline for each item will be shown on the product page, in your cart,
and at checkout before you placeyour order.
Not all Glam & Gems pieces are made to order. Some designs are available
as ready-to-ship items, while others are made to order based on your selected
design, metal color, ring size, diamond details, or other custom preferences.
Each product page will clearly show whether the item is ready to ship or made
to order before you place your order.
Yes. Ready-to-ship items are already completed and available for faster delivery.
These pieces are typically delivered within approximately 10 days.
Please note that delivery times may vary depending on the shipping destination and carrier timing.
We ship U.S. orders with FedEx from New York City.
Once your order is ready to ship, delivery within the United States typically takes
approximately 2–3 business days, depending on the destination and FedEx
delivery timing. You will receive tracking information once your order has shipped.
Yes. Glam & Gems offers complimentary shipping on all orders.
Once your order is ready to ship, you will receive tracking information so you can follow your delivery.
Yes. Once your order has shipped, you will receive tracking information so you can follow your delivery.
Please allow some time for the tracking link to update after it is created by the carrier.
Yes. Glam & Gems ships internationally to select countries and regions.
Available shipping destinations include:
Albania, Algeria, American Samoa, Angola,Anguilla, Antigua and Barbuda, Armenia, Aruba,
Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belize, Benin, Bermuda, Bonaire,
Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, British Virgin Islands, Brunei
Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cayman Islands, Chad, Congo,
Cook Islands, Costa Rica, Côte d’Ivoire, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti,
Dominican Republic, East Timor, El Salvador, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Guyana, Haiti, Honduras, Hong Kong, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kazakhstan, Kenya, South Korea, Kyrgyzstan,
Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Malawi, Malaysia,
Maldives, Marshall Islands, Martinique, Mauritania, Mauritius, Micronesia, Moldova, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan,Palau, Panama, Papua New Guinea, Philippines, Poland, Puerto Rico, Qatar, Réunion, Rwanda, Saint Kitts
and Nevis, Samoa, Senegal, Serbia, Singapore, Sint Maarten, Slovenia, Spain, Sri Lanka, St. Martin, Suriname, Swaziland, Sweden, Taiwan, Tanzania, Thailand, Togo, Tonga, Tunisia, Turkmenistan, Turks
and Caicos Islands, Uganda, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Vietnam,
Wallis and Futuna Islands, Zambia, and Zimbabwe.
If your country is not listed at checkout, please contact us and we’ll be happy to
review whether shipping is available to your location.
No. Prices listed on the Glam & Gems website do not include import duties, VAT, customs fees, brokerage fees, or other taxes that may be required by the destination country.
At checkout, you will be charged for the product price and shipping only, unless stated otherwise.
International orders may be subject to additional duties, taxes, or customs fees upon delivery.
These charges are determined by the destination country and are the customer’s responsibility.
Yes. If your order has not shipped yet, please contact our customer service team
as soon as possible and we’ll do our best to update the shipping address.
For ready-to-ship orders, address changes can usually be requested within
2–3 days after placing the order.
For made-to-order pieces, address changes can usually be requested within
5–7 days after placing the order.
Once an order has shipped, we may no longer be able to change the delivery address.
Expedited timing may be available for select designs, depending on the item,
design details, and production requirements.
If you need your order by a specific date, please contact our customer service
team before placing your order. We’ll be happy to review the design and let
you know whether a shorter production timeline is possible.
Yes. For security reasons, Glam & Gems orders may require a signature upon delivery.
We ship with FedEx, and signature requirements may vary depending on the order value,
destination, and FedEx delivery rules.
If a signature is required and no one is available at the delivery address, FedEx may attempt
delivery again on another date.
We do our best to provide an accurate estimated timeline for every order.
Because Glam & Gems works closely with its own production process and
experienced jewelry team, we are able to estimate timing based on the specific
design and production requirements of each piece.
However, fine jewelry is made with careful attention to detail, and occasional
delays may happen due to production needs, quality control, carrier timing,
or other circumstances outside our control.
Our first priority is always to make sure your jewelry is completed beautifully
and meets our quality standards before it ships.
If there is a meaningful delay with your order, our team will keep you updated.
At Glam & Gems, we take every step to make sure your order is shipped securely
and arrives safely. All orders are insured while in transit, and a signature may be
required upon delivery for added protection.
In the rare event that a package is lost or damaged during transit, our team will work
with the shipping carrier and insurance provider to review the claim. Once the claim
is approved, we will help arrange a replacement item or another appropriate resolution
at no additional cost to you.
Your peace of mind is important to us, and we want you to feel confident knowing your
Glam & Gems purchase is protected while it is on its way to you.
Each Glam & Gems piece is carefully packaged to protect it during transit
and create a special unboxing experience.
Your jewelry is placed in a customized jewelry box designed to fit the specific
type of piece. That jewelry box is then packed inside a larger hard-cover box,
along with any included diamond certificate, appraisal, complimentary gift,
or additional materials from Glam & Gems.
The full package is then securely placed inside a FedEx shipping box for delivery.
Yes. You can enter a shipping address that is different from your billing address during checkout.
If you already placed your order and need to update the shipping address, please contact our
customer service team as soon as possible. Address changes can only be made before the order
has shipped.
Returns
Eligible items may be returned within 30 days of receiving your order. To begin a return,
please contact our customer service team by email so we can review your request and
provide return instructions.
Returned items must be unworn, unused, and in the same condition as received.
All original packaging, diamond certificates, appraisals, and included paperwork
must be returned with the item.
Once the item is received, it will be inspected by our gemologist before a refund is issued.
This inspection is usually completed within 24–48 hours.
Custom, personalized, engraved, resized, modified, altered, previously exchanged,
or final sale items are not eligible for return.
Eligible items, including ready-to-ship and
made-to-order pieces, may be returned within 30 days of receiving your order,
as long as they are unworn, unused, and returned in the same condition as
received.
To qualify for a return, the item must be
returned with its original packaging, diamond certificate, appraisal, and any
included paperwork or materials.
Engraved, resized, modified, altered, previously exchanged, or
final sale items are not eligible for return.
Custom-made pieces may be eligible for return
within 30 days of delivery, as long as they are unworn, unused, and returned in
the same condition as received with all original packaging, certificates,
appraisals, and included paperwork.
However, custom-made pieces that have been engraved, resized,
modified, altered during production at the customer’s request, previously
exchanged, or marked as final sale are not eligible for return.
No. Rings made in your selected size are not
considered custom for return purposes and may still be eligible for return
within 30 days of delivery, as long as they meet our return requirements.
Returned rings must be unworn, unused, and in
the same condition as received, with all original packaging, certificates,
appraisals, and included paperwork.
Rings that have been resized, engraved, modified, altered,
previously exchanged, or marked as final sale are not eligible for return.
No. Items made in your selected metal color are
not considered custom for return purposes and may still be eligible for return
within 30 days of delivery, as long as they meet our return requirements.
Returned items must be unworn, unused, and in
the same condition as received, with all original packaging, certificates,
appraisals, and included paperwork.
Items that have been engraved, resized, modified, altered,
previously exchanged, or marked as final sale are not eligible for return.
Yes. Made-to-order engagement rings may be
eligible for return within 30 days of delivery, as long as they are unworn,
unused, and returned in the same condition as received.
The ring must be returned with its original
packaging, diamond certificate, appraisal, and any included paperwork or
materials.
Engagement rings that have been engraved, resized, modified,
altered, previously exchanged, or marked as final sale are not eligible for
return.
Yes. Ready-to-ship jewelry may be eligible for
return within 30 days of delivery, provided it is unworn, unused, and returned
in the same condition as received.
The item must be returned with its original
packaging, diamond certificate, appraisal, and any included paperwork or
materials.
Ready-to-ship items that have been engraved, resized, modified,
altered, previously exchanged, or marked as final sale are not eligible for
return.
You may request a return within 30 days of
receiving your order.
To begin a return, please contact our customer service team by
email within the 30-day return window. Items requested for return after 30 days
are not eligible for return.
To be eligible for return, the item must be
unworn, unused, and in the same condition as when it was received.
The item must also be returned with its
original packaging, diamond certificate, appraisal, and any included paperwork
or materials.
Items that show signs of wear, damage, resizing, engraving, modification,
alteration, or third-party work may not be eligible for return.
Yes. All returned items must include the
original packaging, diamond certificate, appraisal, and any included paperwork
or materials that were received with the order.
Returns that are missing original packaging, certificates,
appraisals, or included documents may not be eligible for a full refund.
Yes. If your order included a diamond
certificate, appraisal, or any other jewelry documents, they must be returned
together with the jewelry.
Returns missing the original certificate, appraisal, or included
paperwork may not be eligible for a full refund.
Glam & Gems offers complimentary shipping,
so standard shipping fees are not charged separately on most orders.
For international orders, please note that
import duties, VAT, customs fees, brokerage fees, or other taxes are not
considered shipping fees and are not collected by Glam & Gems unless stated
otherwise.
If duties, taxes, or customs fees were paid upon delivery, any
refund request for those charges must be handled directly with the local
customs authority, government agency, or carrier in the destination country.
Glam & Gems is not responsible for refunding duties, taxes, customs fees,
or other import charges.
Glam & Gems offers complimentary shipping,
so standard shipping fees are not charged separately on most orders.
For international orders, please note that
import duties, VAT, customs fees, brokerage fees, or other taxes are not
considered shipping fees and are not collected by Glam & Gems unless stated
otherwise.
If duties, taxes, or customs fees were paid upon delivery, any
refund request for those charges must be handled directly with the local
customs authority, government agency, or carrier in the destination country.
Glam & Gems is not responsible for refunding duties, taxes, customs fees,
or other import charges.
To start a return request, please contact our
customer service team by email within 30 days of receiving your order.
In your message, please include your order
number, the item you would like to return, and the reason for the return. Our
team will review your request and provide return instructions if the item is
eligible.
Please do not send your item back before receiving return
instructions from Glam & Gems.
Once your return is received, the item will be
inspected by our gemologist before a refund is issued. This inspection is
usually completed within 24–48 hours after the item has been received.
If the return is approved, the refund will be processed to the
original payment method. Please note that your bank or payment provider may
need additional time to post the refund to your account.
Yes. Exchanges may be available for customers
within the United States, as long as the item meets our return eligibility
requirements.
The item must be unworn, unused, and returned
in the same condition as received, with all original packaging, diamond
certificate, appraisal, and included paperwork.
Engraved, resized, modified, altered,
previously exchanged, or final sale items are not eligible for exchange.
At this time, exchanges are available for U.S. customers only.
If your item arrives damaged, incorrect, or you
notice a possible manufacturing issue, please contact us right away. Our team
will review your order and guide you through the evaluation process.
Once we receive the item, our expert jewelers will inspect it
carefully. If the issue is confirmed to be covered under our manufacturing
warranty, Glam & Gems will repair the covered damage or replace the item at
no additional cost.
No. Complimentary gift-with-purchase items
cannot be returned for a refund, exchanged, or replaced if misplaced, lost,
stolen, or damaged after delivery.
From time to time, Glam & Gems may offer a
complimentary gift with qualifying purchases during a promotional period.
Unless otherwise stated, one complimentary gift is included per customer, and
the gift is selected by Glam & Gems based on availability.
Complimentary gifts are not covered under our standard warranty,
Glam Protection, or repair services.
If you return an order that included a
complimentary gift, the gift must be returned together with the item in its
original condition.
If the returned order no longer meets the
minimum purchase amount required for the promotion, the complimentary gift must
also be returned. If the gift is not returned, the retail value of the gift may
be deducted from your refund.
Complimentary gifts cannot be exchanged, returned for refund, or
replaced if misplaced, lost, stolen, or damaged after delivery.
Comparison purchasing means ordering multiple
items with the intention of keeping one and returning the rest. Because many
Glam & Gems pieces are made to order or specially produced based on the
customer’s selected details, we reserve the right to refuse or limit returns if
we believe an order was placed for comparison purchasing or return abuse.
To help you choose the right piece before placing your order, our
team is happy to provide guidance, photos, videos, measurements, and additional
jewelry details.
No. Items that have been resized, altered,
worn, modified, or repaired by another jeweler are not eligible for return.
To qualify for a return, the item must be
unworn, unused, and in the same condition as received, with all original
packaging, certificates, appraisals, and included paperwork.
Please note that any repair, resizing, or service performed by a
jeweler other than Glam & Gems may also void the warranty.
No. Items marked as final sale are not eligible
for return, exchange, or refund.
If an item is final sale, this will be stated before purchase
whenever applicable.