Privacy Policy

Last updated: June 2026

Introduction and Overview

This Privacy Policy explains what personal information Glam & Gems (“Glam & Gems,” “we,” “our,” or “us”) collects, why we collect it, how we use it, and the choices you may have regarding your information.

This Privacy Policy applies when you visit our website, place an order, contact us by email, phone, SMS/text, social media, or any other customer service channel, request a consultation, submit a custom jewelry inquiry, sign up for email or SMS communications, or leave a review.

For purposes of this Privacy Policy, “Personal Information” means information that identifies you or could reasonably be linked to you, such as your name, email address, phone number, billing address, shipping address, order details, payment information needed to complete your purchase, messages you send to us, and review content you choose to submit.

By using our website, placing an order, or contacting us, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide personal information to us.

Glam & Gems (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have regarding your information.

By visiting our website, placing an order, contacting us, signing up for email or SMS communications, or submitting a review, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Messages you send through our website, email, SMS, or customer service channels
Consultation requests or custom jewelry inquiries
Review content, including written reviews, ratings, photos, or videos you voluntarily submit

At this time, we do not use advertising pixels or retargeting tools. If we add these tools in the future, we may update this Privacy Policy.

How We Use Your Information

We use your personal information to:

Process and fulfill your orders
Complete payment through our secure payment provider
Ship your jewelry
Send order confirmations, shipping updates, and delivery information
Contact you about your order or inquiry
Provide customer support
Respond to questions, requests, or consultation inquiries
Send email or SMS updates when you have signed up or provided consent
Request, collect, and display customer reviews
Improve our website, service, and customer experience
Help prevent fraud, unauthorized transactions, and misuse of our website
Comply with legal, tax, accounting, and business record requirements

Payments and Order Processing

When you place an order, your payment information is processed securely by our payment provider. We do not store your full credit card details on our own systems.

Your payment provider may collect and process payment details according to its own privacy policy and security practices.

Shipping and Delivery

We use your name, shipping address, phone number, email address, and order details as needed to prepare, ship, and deliver your order.

We may share the necessary shipping information with shipping carriers, fulfillment partners, or delivery service providers in order to complete your order.

Email and SMS Communications

We may send you transactional messages related to your order, including order confirmations, shipping updates, delivery updates, customer service replies, and appointment or consultation updates.

If you sign up or otherwise give consent, we may also send marketing emails or SMS messages, such as updates about new products, special offers, sales, review requests, or brand news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You may opt out of marketing SMS messages at any time by following the instructions in the message, such as replying “STOP,” or by contacting us directly.

Please note that even if you unsubscribe from marketing messages, we may still send you transactional messages related to your order, account, customer service request, or legal notices.

Reviews and Customer Content

We may invite customers to leave reviews about their purchase or experience with Glam & Gems.

If you submit a review, we may collect and display information such as your name, initials, rating, written feedback, product details, photos, videos, or other content you choose to provide.

Reviews may be displayed on our website, product pages, social media, marketing materials, or other brand channels, unless otherwise restricted by law or by the review settings available to you.

Please only submit photos, videos, or content that you have the right to share and that you are comfortable having displayed publicly.

We may use a third-party review platform to collect, verify, and display customer reviews. This provider may process information needed to manage the review process.

Cookies and Website Functionality

Our website may use essential cookies and similar technologies to support basic website functions, including:

Shopping cart functionality
Checkout process
Website security
Order processing
Website performance

At this time, we do not use advertising or retargeting pixels, such as Meta Pixel, TikTok Pixel, or Google Ads tracking.

If we add advertising, analytics, or retargeting tools in the future, we may update this Privacy Policy to explain how those tools collect and use information.

How We Share Information

We do not sell your personal information.

We may share your information only when needed to operate our business and provide our services, including with:

Website and e-commerce platform providers
Payment processors
Shipping and delivery providers
Email and SMS service providers
Review platforms
Customer service tools
Fraud prevention and security providers
Accounting, legal, tax, or business service providers when necessary

These service providers receive only the information needed to perform their services for us.

We may also disclose personal information if required by law, regulation, legal process, or to protect our rights, customers, business, or website.

Data Retention

We keep personal information for as long as needed to provide our services, fulfill orders, support customers, process returns or warranty requests, maintain business records, prevent fraud, and comply with legal, tax, or accounting requirements.

Marketing contact information may be kept until you unsubscribe, withdraw consent, or request deletion, where applicable.

Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

However, no website, payment system, or online transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to the personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of marketing emails or SMS messages
Ask questions about how your information is collected or used

To make a privacy request, please contact us using the contact information below.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take steps to delete it.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or the tools we use.

When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

Glam & Gems
Email: Info@glamandgems.com
Phone: +1(610)2441861
Address: 1220 Broadway RM 801A, New York, NY 10001